Customer Service Information

What is your returns policy?

In case you are not happy with your purchase, please return the item(s) within 10 days, along with the original invoice. We will credit your account, or exchange the item(s) for something else.

Returns shipping and handling charges are not refundable. The goods must be complete, undamaged and unsoiled and if possible with the original packaging and labels intact.

Special order parts may be subject to a 15% handling charge

Please include your original invoice number or order I.D. Goods returned without any information included will not be credited.

Where Shall I Send Them?

Please send all returns to.

Autospares (Sutton) Ltd
Unit 3 Ventura Court
Lowmoor Road Business Park
Kirkby-in-Ashfield
Notts, NG17 7DF

What is your privacy policy?

No personal information is kept on this site or its server & you will not be asked for personal information which is not needed for the transaction. All we require is name,address,contact & credit/debit card details.

The information on the form you submit will be held & used by Autospares (Sutton) Ltd in accordance with the Data Protection Act 1998 for the purpose of order processing & account administration only. No information is passed to third parties. It is our company policy not to send unsolicited e-mail. Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item.

All your information is protected by the Data Protection Act and is entrusted solely to Autospares (Sutton) Ltd

If you would like to contact the person responsable for our company security policy please email Karl Brown Here

Tell me about your levels of Security?

We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer & are not held in clear text on any website

If you do not feel happy sending your credit card details out over the Internet, we can process your order by phone. Please call us on Nottingham : 0115-983-5280 Monday to Friday 9.00am to 5.00pm

All orders are processed using the Barclaycard EPDQ system.

Payment and prices.

All prices are in UK Pounds Sterling & exclusive of VAT.

Complaints

We will handle any complaint in a confidential, fair, effective & speedy manner in accordance with UK consumer protection laws currently in force & British Standard 8600:99.

If you wish to complain about any of our products or services please contact Karl Brown on 0115-983-5280 or send an email. We endeavour to respond to all complaints within five working days

Statutory Rights

This does not affect your statutory rights as a consumer

What do I do if I suspect I have a faulty part?

Without exception all catalytic converters must be returned back to us for a detailed test and report.

We can arrange to have the suspect faulty item collected from you, this is currently charged at £9.95 + vat. This charge is refunded if the catalyst has a genuine fault.