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Customer Service InformationWhat is your returns policy?Sutton Auto Factors RETURNING OR EXCHANGING PRODUCTS We hope you will be satisfied with any product purchased on our website, but if you wish to return a product to us for any reason you may do so within 28 days of the despatch date. It must be in a saleable condition and in its original, undamaged packaging. We will refund the price of the product to the purchaser, but we will consider the overall condition of the product being returned when making a refund. Delivery and collection charges will be refunded in the event of faulty or incorrect items. Goods returned which have been correctly supplied will be subject to a 15% handling charge. HOW TO RETURN OR EXCHANGE PRODUCTS Under no circumstances may any items be returned to the Company without
prior authorisation from the Company. Please note that we cannot exchange or accept the return of certain products. All non-stock items which are special orders cannot be accepted for refund. Once the packaging has been opened on the following products, for reasons of safety or security, we are unable to refund or exchange them unless they are faulty: - Engine management items, electrical products, tools. To obtain authorisation to return an item please use one of the following options: - * Telephone our mail order division on 0115 983 5280 between 9 am and
5 pm. Please have a copy of your sales invoice to hand or if contacting us
by email please quote the invoice reference. This will enable us to
quickly track your details. Your statutory rights are not affected.
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 Privacy
Policy |
What is your privacy policy?No personal information is kept on this site or its server & you will not be asked for personal information which is not needed for the transaction. All we require is name,address,contact & credit/debit card details. The information on the form you submit will be held & used by Autospares (Sutton) Ltd in accordance with the Data Protection Act 1998 for the purpose of order processing & account administration only. No information is passed to third parties. It is our company policy not to send unsolicited e-mail. Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item. All your information is protected by the Data Protection Act and is entrusted solely to Autospares (Sutton) Ltd
If you would like to contact the person responsable for our company security policy please email Karl Brown Here
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| Security |
Tell me about your levels of Security?We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer & are not held in clear text on any website If you do not feel happy sending your credit card details out over the Internet, we can process your order by phone. Please call us on Nottingham : 0115-983-5280 Monday to Friday 9.00am to 5.00pm
All orders are processed using the Barclaycard EPDQ system.
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| Terms
& Conditions |
Payment and prices.All prices are in UK Pounds Sterling & exclusive of VAT.
ComplaintsWe will handle any complaint in a confidential, fair, effective & speedy manner in accordance with UK consumer protection laws currently in force & British Standard 8600:99. If you wish to complain about any of our products or services please contact Karl Brown on 0115-983-5280 or send an email. We endeavour to respond to all complaints within five working days
Statutory RightsThis does not affect your statutory rights as a consumer
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| Faulty
Goods |
What do I do if I suspect I have a faulty part?Without exception all catalytic converters must be returned back to us for a detailed test and report.
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